Customer Support
Welcome to the Support Centre. We are committed to providing swift assistance with any enquiries you may have. We recommend consulting our Frequently Asked Questions for immediate solutions. Should you require further support, our team can be reached via the contact information provided below.
We accept all major credit and debit cards via Maestro, Visa, MasterCard, we also accept Apple Pay, Google Pay and Klarna.
Payment is taken when your order is placed on our website, you will then receive a pre-order confirmation email which explains your product is a pre-order and allocates a shipping date to this order.
All products which are purchased on your pre-order will arrive together to avoid duplicate postage charges.
Your order will be set as pre order processing on our website, you can monitor the shipping dates on your account dashboard by logging on and clicking pre orders.
If your shipping date is changed you will receive an email informing you of the change to the shipping date.
Once your products are in stock your order will be changed to complete on our system and you will receive a completion notification, the order will arrive shortly after.
Pre orders can be cancelled at any time up until dispatch, after this time our standard terms and conditions will apply.
Please email us for any help you may need, we do reply to all emails as quickly as we can during working hours Monday-Friday. Our email address is help@gfwlimited.co.uk or you can use the contact us button in the top left corner of the page.
Here at GFW furniture, we really hope you’re happy with your order but we understand that sometimes things don’t work out. Please visit our Delivery & Returns link at the bottom of the page for more information.
Can’t find the answer to your question?
Click the link below and fill out our contact form, our team will be in touch shortly.